Support
Last updated: May 7, 2026
Need help with something on this site? You're in the right place. Below is a quick guide to the fastest way to get an answer based on what you're trying to do.
1. Site Issues
Found a broken link, a typo, a page that won't load, or a chart that's rendering incorrectly? Reports like these are genuinely appreciated and usually fixed quickly. Please include the page URL and a short description of what you saw.
2. Content Questions & Feedback
Have a follow-up question on a guide, article, or case study? Want to suggest a topic, request a deeper dive, or correct something? DMs on social are the best path — they get read directly.
3. Consulting & Coaching Inquiries
For paid media scaling consulting or coaching engagements, the fastest path is to start a conversation directly through one of the social channels listed below. Please include a sentence or two on your business, current ad spend, and the outcome you're looking for so the right path can be suggested.
4. Product Support
For questions about specific products, please use that product's own support channel — it routes to the team that can actually help:
- Mogul AI — support is handled at getmogul.ai.
- The Accelerator — program members should use the channels shared at onboarding. New inquiries can start at runsaas.com/s/100m.
- Superstats — support is handled at superstats.co.
5. Privacy & Data Requests
For requests related to your personal data — access, correction, deletion, or unsubscribing — please reach out via the contact methods below and reference the Privacy Policy in your message so it can be routed correctly.
6. How to Reach Out
Email is the best path — hey@sebastianstef.com. Social DMs also work for quick questions:
7. Response Times
Most messages get a reply within 2–3 business days. Complex consulting inquiries may take a little longer. If you don't hear back within a week, feel free to send a polite follow-up — messages occasionally slip through the cracks on busy weeks.
8. Before You Reach Out
A quick check that often saves time:
- Browse the Resources library — many common questions are already answered in a guide or article.
- Review the Terms of Service, Privacy Policy, and Disclaimer for policy-related questions.
- For product-specific issues, go directly to that product's site (linked above) — those teams can resolve issues much faster.